Tuesday, December 08, 2009
These options, features and channel selections are growing on a regular basis. To keep their monthly Direct TV subscribers in the know, Direct TV has a detailed website that gives information on the latest products, services, movie reviews and DirectTV news available. They also have a detailed customer service sections with FAQs, information on new products for the home, or special pricing and deals that are only available to customers. Direct TV is a pay TV provider that has millions of customers, but are these customers satisfied with their Direct TV service? How do the customers rate them and how does Direct TV measure up in the pay-TV industry?
According to J.D. Powers and Associates, who put out their annual report for 2009, and had glowing reviews to report for Direct TV. It seems that Direct TV has gotten high ratings in three out of four United States regions. This company, which started out as an unknown competitor to Dish Network, has grown to include millions of households all over the United States.
The traditional area for judging in this survey are the basic North, South, East and West regions of the United States. The entire nation has been polled for these results.
J.D. Powers and Associates is a company that was originally formed by J.D. Power III, and has been around for over 40 years. This company produces non-biased research on products based on the opinions of millions of consumers. Although the company originally started out with the automobile industry, it has grown to include other industries and other countries, including France, Australia, United Kingdom, India, Canada, South Africa, Thailand, Singapore, Japan, Taiwan, China, Philippines, Indonesia, Malaysia, New Zealand and Germany. They have over eight hundred employs, including statisticians, consultants and professional analysts. They have managed to make a reputation for being an honest and reliable source of consumer information. They do not accept endorsements for a product survey or put their personal opinions into the survey results.
J.D. Powers and Associates publishes this consumer feedback to be used by consumers and by companies that want the feed back to improve on products and services. They have become a well-known name for truthful, un-biased and well-conducted research for products and services used in the home or office.
The customers have spoken. Direct TV earns high marks in the pay TV industry again. With high reviews like this, from customers that are battling the effects of a recession, Direct TV has great features and options that live up to national standards for quality services and products.