Saturday, November 14, 2009
Comcast Cable services a large majority of the United States. They continue to offer quality customer service with professional installations, so sign up and the delivery and installation of their product is as worry-free for the customer as possible.
They also have a very informative webpage that serves to give information to curious surfers looking for a provider, and to offer product options and customer service to current Comcast Cable customers. Current Comcast Cable customers have the option of personalizing their free home page and using one of the many links on this page to find music, games, news, celebrity gossip, videos, pictures and more. Comcast Cable offers the total package in both cable TV features, and in internet and digital phone services.
One of their many customer care services is the free security software they give to every Comcast Cable PowerBoost customer. This software, the McAfee Security Suite, has a retail value of about $120.00, but Comcast Cable offers this free to help their customers guard against malicious spyware, viruses, popups and identity theft. The McAfee Security Suite provides protection against for the customer and the customerís computer.
Now, their next step in customer service is to provide their customers with on-the-spot warnings if the personal computer of a customer is infected with a virus. According to PCMAG.com, this new system for detection and notification is being tested now. The name of this program is the Comcast Constant Guard. Comcast Cable is the first provider to offer this service. For a Comcast Cable customer using this virus detection program, if a virus was found on the computer, a notification window would appear in the customerís browser with a warning. The customer is then referred to Comcast Cableís anti-virus center.
According to Mitch Bowling, the Senior Vice President and General Manager of Online Services for Comcast Cable, ďThe Constant Guard security program is the result of many years of working to assemble the right people, technologies and resources to help ensure our customers are protected from hackers and bots in real-time.Ē
Comcast Cable has already proven their dedication to quality customer service and products. With the Constant Guard program, they cannot only continue to offer quality service and products, but take that customer service to the next level. Comcast Cable continues to look for additional ways to provide the top-notch products and services they are known for and to continue to support their customers.