Thursday, July 19, 2007
The technologies that Comcast uses are superior to the ones that other companies tend to use in many ways. For example, since satellite TV companies don't have access to cable technology to provide high speed Internet, they have to rely on satellite technology or DSL technology. Neither of these technologies are any substitute whatsoever for broad band cable technology. DSL is slow enough that in some contexts it really shouldn't rightly be designated as a high speed Internet service. Satellite Internet isn't much faster and it's expensive enough to potentially bankrupt you, while not providing you with access to a few basic online applications like VoIP and online gaming.
The real difference in Comcast bundled services is that other companies would do well to emulate is the fact that it provides all three services without the help of any other companies. Other companies will tend to offer to provide a certain type of service and then another company will actually provide that service through along term contract that the two companies have with each other. With this kind of set up, the consumer still gets the convenience of a single monthly bill and receives a discount, but the level of quality of the customer service invariably suffers. The fact that two or three separate companies are providing two or three separate services makes it difficult for customers to get results when something needs attention. For example, if you have satellite Internet and satellite TV and you picture goes fuzzy, the satellite TV company might say that it's caused by the satellite Internet provider's equipment. But the satellite Internet provider might tell you that it doesn't have anything to do with satellite TV. Meanwhile, you're left with a fuzzy TV picture while paying hard earned money to two companies. With the single company model that Comcast uses, the buck simply cannot be passed.